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Refund and Return Policy

Return & Refund Policy – Websprotocol

At Websprotocol, customer satisfaction is our top priority. However, due to the nature of our products, we maintain a clear and strict Return & Refund Policy to ensure fairness and transparency for both parties. Please read the following terms before placing your order.

1. Product Condition at Delivery

  • Customers must check the product condition upon delivery.

  • If the product is received in good condition, no return or replacement will be applicable later unless covered under warranty.

2. Manufacturing Defects

If a product has any manufacturing defect upon delivery, customers must report it within 24 hours via:

  • Email

  • Official Facebook Page

  • Website Live Chat

Conditions:

  • The product must be unused and undamaged.

  • Original packaging (box) must be intact.

  • Failure to meet these conditions will void eligibility for return/refund.

3. Wrong Product/Package

  • If the received package does not match your order, do not open or damage the box.

  • If opened, used, or packaging is destroyed, it will not be accepted for return/replacement.

4. Replacement for Defective Items

  • Notify us via phone or email for verification.

  • After inspection, we will arrange a replacement if necessary.

5. Courier Charges

  • In case of a defective product, courier charges for the return/exchange will be borne by the customer.

6. No Return Without Fault

  • Products received in perfect condition cannot be returned due to personal preference or change of mind.

7. Digital Products

  • Software or software licenses are non-refundable and non-returnable.

8. Processing Time for Refunds

  • Approved refunds will be processed within 10–20 working days (may take longer depending on the situation).

9. Refund Charges

  • Refunds via Mobile Financial Services or Online Gateways may incur processing fees.

10. Damaged Deliveries

  • If the product packaging is damaged upon arrival, do not accept the parcel.

  • If accepted, the customer assumes full responsibility, and no claim will be entertained.

11. Cashback Adjustments

  • Any cashback or discount applied will be deducted from the refund amount if applicable.

Need Help?

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