1. Why is my vehicle showing an incorrect location?

If your vehicle is parked in a garage, underground parking, or surrounded by high-rise buildings, GPS signal interference may occur. In such areas, the device might not show the exact pinpoint location. However, if the location remains inaccurate while the vehicle is moving, please contact our hotline for technical support.

2. What should I do if my vehicle appears "Offline"?

GPS tracking services rely on mobile network operators. Occasionally, a device may go offline due to network fluctuations beyond our control.

• Short Outages: Being offline for 10–60 minutes is usually a network glitch. We recommend waiting for automatic recovery.

• Long Outages: If the device remains offline for more than 6 to 12 hours, please contact our helpline immediately.

3. Why does my vehicle show as "Moving" when it is actually parked?

This is a common technical limitation known as "GPS Drift." When a vehicle is parked in an area with a weak GPS signal, the device may bounce between coordinates (similar to GSM network fluctuations), making it appear as if the car is moving slightly. To verify the true status, please check the Ignition Status in your app.

4. Accuracy of Mileage Reports

We cannot guarantee 100% accuracy for mileage reports as multiple external factors influence these calculations. In the GPS tracking industry, a variance of 5% to 15% is considered a standard technical limitation.

5. Not Receiving Push Notifications on Mobile?

Real-time push alerts are a third-party service (primarily provided by Google). Due to server sync issues or battery optimization settings on your phone, alerts may occasionally be delayed or missed. While we constantly work to optimize our servers for instant delivery, we cannot guarantee 100% real-time arrival for every alert.

6. Vehicle Engine Won’t Start?

If your vehicle fails to start, it is often assumed to be a GPS device issue. However, it is frequently related to the vehicle's electrical system. Before calling support, please check:

1. Fuse Box: Ensure no fuses are blown or disconnected.

2. Battery Health: Check if the battery is drained.

3. Wiring: Inspect the electrical connections to the ignition or fuel pump.

7. 24/7 Customer Support

For any assistance, contact us at: 01919861919.

Note: Please ensure you are calling from your registered number or provide your unique Customer Code. Without this, our representatives may not be able to access your account details or provide service.

8. Why is there a Monthly Service Charge?

A common question we receive is why GPS tracking requires a recurring fee. To provide a high-quality, reliable "Premium Service," we cover several ongoing costs:

• Server Maintenance: Keeping your data secure and accessible 24/7.

• Map API Costs: Professional Google Maps integration is a paid service.

• Data Charges: The SIM card inside the device requires an active data plan to transmit location.

• Software Updates: Continuous development and maintenance of the mobile app and web platform.

• Field Support: Costs associated with home/office installations and technician visits.

• Company Overheads: Ensuring a dedicated team is always available to monitor and support your vehicle’s safety.

Premium Package subscribers receive priority support and enhanced service features.